24Gold DMCC is licensed and by the Dubai Multi Commodity Centre Authority. We at 24Gold DMCC appreciate how important it is to have a credible and trustworthy hedging partner. We provide a range of services for our clients in the bullion sector through our online platform. We aim to make all transactions as effortless and secure as possible, connect the necessary people and to provide transparency in the market. 24Gold electronic trading platform provides clients with live pricing that is suitable for all participants to hedge seamlessly.
Here’s how you can open an account:
Option 1:
Account opening can be done through 24Gold website. You just need to click on “Sign Up” fill up the required forms, attach the required documents and click “Submit”. Then one of our representatives will get back to you.
Option 2:
Account opening can be done through email. You just need to go to our Forms page, download the Account Opening Form and Trading Agreement, print out, complete and scan the required forms and submit alongside the required documents to info@24gold.com. Then one of our representatives will get back to you.
Or
Visit our office and ask for assistance to open an account. Our team will be happy to guide and assist you onboard.
We give great importance to our KYC procedure and AML-CFT compliance. Depending on your situation, you might be required to fill in a different set of documents. All required documentations are listed in your account opening form for your completion.
No, there are no fees (or hidden fees) to opening or maintaining an account.
We try to make funding your account as easy as possible. If your currency is not listed here, then do not hesitate to reach out to our team and we will attempt to find a solution together. But usually, you can fund your account in AED, USD, Gold, Jewellery and even crypto through our many partners!
There are no minimum funding requirements. Of course, your deposit will depend on the volume of metals that you would like to handle.
The security of our clients’ funds is extremely important to us. 24Gold has a long line of generations that has built reputation in the sector. Aside from strict compliance with DMCC regulation we make sure that your funds are stored in a segregated account. On top of that, all your physical metals are fully insured and we can even store your metals in separate safety deposit boxes inside our secured vault. Finally, our risk management team continually classifies, evaluates, and analyses each type of risk associated with its operations ensuring our stakeholders are in safe hands.
There are multiple ways to transfer funds to 24Gold. First do make sure that your account is already set up and then use the easiest option for you:
Beneficiary Name: Twenty-Four Gold DMCC
Beneficiary Bank: Commercial Bank of Dubai
SWIFT CODE: CBDUAEADXXX
AED
Beneficiary Account No.: 1002567152
IBAN: AE170230000001002567152
USD
Beneficiary Account No.: 1002567160
IBAN: AE920230000001002567160
We do our very best to open an account as soon as possible. Of course, this answer depends on your particular situation but as soon as all required documents are provided, we will attempt to get back to you within 48 hours.
Reach out to us to find your closest location. For reference, you can visit our contact page.
After your account is approved and funded, you can finally start trading! To do so, please go to https://live.24gold.com and use the provided credentials to log in. You can start hedging as soon as possible. If you’re unsure of how to use the platform, please check the Education page or reach out to our team and we can arrange additional training.
You can place an order for as little as 1 gram of gold and silver.
On the home page dashboard of our platform, look for the trading widget. You can either trade gold (XAU) or silver (XAG). As soon as you’ve located the correct widget:
In the top-right corner of our trading platform, click on “Reports” and navigate to the “Deals Register” report. It will show all executed market orders and filled limit orders in the trading your account. You can also navigate to “Order History”, where you can find a list of all your pending orders, including cancelled pending orders.
In the top-right corner of our trading platform, click on “Reports” and navigate to the “Statement”, this will give you an overview of your account.
You can contact us through phone, email or go directly to our office and request to recover your password. We would then need you to answer the security questions you filled up in your account opening form.
You may reach us in the following:
We hope this isn’t a permanent question and that you’ll be back to deal with us soon. But to transfer funds out of your account, you can either:
This process may take 1 to 2 working days in a normal market condition.
We’re sorry about that! Please reach out to our support team and we’ll try to get you unlocked within 24 hours.
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Timings: GMT -2 hrs. |
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Monday |
00:05 - 22:55 |
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Tuesday |
00:05 - 22:55 |
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Wednesday |
00:05 - 22:55 |
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Thursday |
00:05 - 22:55 |
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Friday |
00:05 - 22:55 |
All registered email addresses will receive weekly market updates and forecasts. If you are not yet registered, you can register by letting our team know. Apart from this, we have updates on our social media accounts from time to time.
We’re very sorry about that, please do reach out to our support team and we’ll try to get back to you as soon as possible. Alternatively, you can send us an email about your concerns to the following: